Mark T SmithTechnology leader - network architect - entrepreneur
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Experience

Work History

A chronological record of a 35+ year journey through software development, enterprise systems, network architecture, technology leadership, business development, and entrepreneurship—spanning industries from manufacturing and logistics to healthcare, public safety, education, and professional services.

2020 - Present

Avona Technologies, Inc.

Co-founded and scaled a managed services organization specializing in network architecture, cybersecurity, unified communications, cloud services, web development, and business technology consulting.

2016 - 2020

Hyperion Networks

Led technical services, solution architecture, implementations, and customer technology strategy for network, server, communications, and infrastructure projects.

2013 - 2016

Guardian Group

Led technology, business systems, software development, compliance systems, and infrastructure initiatives supporting specialized business operations.

2010 - 2013

VIC

Led solutions integration and implementations for intelligent marketing, customer management, and data management systems serving retailers and MLS associations worldwide.

2000 - 2010

Focal Point Technologies

Led sales, marketing, operations, customer relationships, infrastructure oversight, and custom software initiatives for a real estate technology company serving national and international clients.

1999 - 2000

American Consulting

Led sales, implementations, hosted software oversight, network design, server management, and consulting for early ASP / SaaS business application platforms.

1992 - 1999

Converse, Inc.

Served as a senior systems analyst supporting enterprise software development, network infrastructure, warehouse systems, logistics operations, project management, and executive-level technology initiatives.

1988 - 1992

Early Technology Career

Built the foundation for a career in technology through hands-on software development, networking, systems support, business applications, and technical problem solving.

Avona Technologies, Inc. logo

2020 - Present

Avona Technologies, Inc.

Co-Founder / Technology Architect

Overview

Co-founded and scaled a managed services organization specializing in network architecture, cybersecurity, unified communications, cloud services, web development, and business technology consulting.

Key Achievements

  • Co-founded and expanded a regional technology services company serving clients across multiple industries.
  • Architected secure network, VoIP, cybersecurity, cloud, and infrastructure solutions for small business through enterprise-scale environments.
  • Built recurring managed service, support, communications, and technology consulting programs.
  • Led major infrastructure, web, security, and unified communications projects from strategy through implementation.

Core Skills

  • Executive Leadership
  • MSP Operations
  • Network Architecture
  • Cybersecurity
  • 3CX
  • Microsoft 365
  • Cloud Services
  • Web Development

2016 - 2020

Hyperion Networks

Director of Technical Services

Overview

Led technical services, solution architecture, implementations, and customer technology strategy for network, server, communications, and infrastructure projects.

Key Achievements

  • Directed technical services across customer infrastructure, networking, server, and communications projects.
  • Led solution design, implementation planning, project delivery, and technical support operations.
  • Worked directly with customers to translate business needs into practical technology solutions.
  • Supported both sales and implementation efforts through technical leadership and customer consulting.

Core Skills

  • Technical Services Leadership
  • Solution Architecture
  • Network Design
  • Server Infrastructure
  • VoIP
  • Wireless Networking
  • Customer Consulting
  • Project Delivery

2013 - 2016

Guardian Group

Technology / Business Systems Leadership

Overview

Led technology, business systems, software development, compliance systems, and infrastructure initiatives supporting specialized business operations.

Key Achievements

  • Designed and developed custom business systems supporting operational and compliance workflows.
  • Built database-driven platforms using Microsoft SQL Server, .NET, and PHP technologies.
  • Led technical planning, implementation, and support for internal business systems.
  • Developed custom FFL records and reporting systems to improve compliance and operational visibility.

Core Skills

  • Custom Software Development
  • MS-SQL
  • .NET
  • PHP
  • Compliance Systems
  • Business Systems
  • Database Architecture
  • Workflow Automation

2010 - 2013

VIC

Director of Solutions Integration & Implementations

Overview

Led solutions integration and implementations for intelligent marketing, customer management, and data management systems serving retailers and MLS associations worldwide.

Key Achievements

  • Managed pre-sales and post-sales customer engagement for complex software and data integration projects.
  • Oversaw solution integration with customer workflows, business models, and operational requirements.
  • Coordinated implementations, customer communication, and project delivery for enterprise clients.
  • Provided sales support, technical guidance, and implementation leadership throughout the customer lifecycle.

Core Skills

  • Solutions Integration
  • Implementation Leadership
  • Customer Workflow Analysis
  • Project Management
  • Enterprise Software
  • Data Systems
  • Sales Support
  • Customer Management

2000 - 2010

Focal Point Technologies

Director of Sales & Marketing

Overview

Led sales, marketing, operations, customer relationships, infrastructure oversight, and custom software initiatives for a real estate technology company serving national and international clients.

Key Achievements

  • Oversaw day-to-day operations, sales strategy, marketing, customer relationships, and business growth.
  • Led network design, server infrastructure oversight, and custom software implementation projects.
  • Supported the design and delivery of packaged and custom real estate software platforms.
  • Helped grow the company until its acquisition by VIC in 2010.
  • Contributed to large-scale MLS systems, mapping integrations, and hosted software platforms.

Core Skills

  • Sales Leadership
  • Marketing Strategy
  • Software Design
  • Customer Relationship Management
  • Network Design
  • Server Infrastructure
  • MLS Systems
  • MS-SQL
  • PHP
  • .NET

1999 - 2000

American Consulting

Director of Sales & Implementations

Overview

Led sales, implementations, hosted software oversight, network design, server management, and consulting for early ASP / SaaS business application platforms.

Key Achievements

  • Managed sales, marketing, technical oversight, and customer implementation efforts.
  • Supported hosted accounting, information systems, and custom software platforms.
  • Designed and implemented customer network and server environments.
  • Provided workflow efficiency consulting and customer-site programming services.
  • Supported custom billing and financial system projects including wire transfer tracking platforms.

Core Skills

  • Sales Leadership
  • Implementation Management
  • Hosted Applications
  • ASP / SaaS
  • Server Management
  • Network Design
  • Workflow Consulting
  • MS-SQL
  • .NET

1992 - 1999

Converse, Inc.

Senior Systems Analyst

Overview

Served as a senior systems analyst supporting enterprise software development, network infrastructure, warehouse systems, logistics operations, project management, and executive-level technology initiatives.

Key Achievements

  • Designed and developed custom software systems supporting manufacturing, budgeting, timekeeping, warehouse, and logistics operations.
  • Provided board-level presentations, project planning, cost accounting, and implementation oversight.
  • Managed and supported warehouse and logistics systems used in business-critical operations.
  • Supported network design, infrastructure oversight, and enterprise system modernization.
  • Contributed to custom Time & Attendance, Budgeting, Manufacturing Control, and fiber network projects.

Core Skills

  • Systems Analysis
  • Custom Software Development
  • Project Management
  • Warehouse Systems
  • Logistics Systems
  • Network Infrastructure
  • AS/400
  • DB2
  • MS-SQL
  • .NET
  • Novell
  • 3Com

1988 - 1992

Early Career

Software Developer / Network Technician

Overview

Built the foundation for a career in technology through hands-on software development, networking, systems support, business applications, and technical problem solving.

Key Achievements

  • Developed early business software and database-driven applications.
  • Built hands-on experience with PC hardware, networking, operating systems, and business technology support.
  • Established a foundation in both technical implementation and business operations.

Core Skills

  • Software Development
  • PC Hardware
  • Networking
  • Business Systems
  • Database Applications
  • Technical Support