Mark T Smith

Co-founded and scaled a managed services organization specializing in network architecture, cybersecurity, unified communications, cloud services, web development, and business technology consulting.

• Co-founded and expanded a regional technology services company serving clients across multiple industries.
• Architected secure network, VoIP, cybersecurity, cloud, and infrastructure solutions for small business through enterprise-scale environments.
• Built recurring managed service, support, communications, and technology consulting programs.
• Led major infrastructure, web, security, and unified communications projects from strategy through implementation.

Led technical services, solution architecture, implementations, and customer technology strategy for network, server, communications, and infrastructure projects.

• Directed technical services across customer infrastructure, networking, server, and communications projects.
• Led solution design, implementation planning, project delivery, and technical support operations.
• Worked directly with customers to translate business needs into practical technology solutions.
• Supported both sales and implementation efforts through technical leadership and customer consulting.

Led technology, business systems, software development, compliance systems, and infrastructure initiatives supporting specialized business operations.

• Designed and developed custom business systems supporting operational and compliance workflows.
• Built database-driven platforms using Microsoft SQL Server, .NET, and PHP technologies.
• Led technical planning, implementation, and support for internal business systems.
• Developed custom FFL records and reporting systems to improve compliance and operational visibility.

Led solutions integration and implementations for intelligent marketing, customer management, and data management systems serving retailers and MLS associations worldwide.

• Managed pre-sales and post-sales customer engagement for complex software and data integration projects.
• Oversaw solution integration with customer workflows, business models, and operational requirements.
• Coordinated implementations, customer communication, and project delivery for enterprise clients.
• Provided sales support, technical guidance, and implementation leadership throughout the customer lifecycle.

Led sales, marketing, operations, customer relationships, infrastructure oversight, and custom software initiatives for a real estate technology company serving national and international clients.

• Oversaw day-to-day operations, sales strategy, marketing, customer relationships, and business growth.
• Led network design, server infrastructure oversight, and custom software implementation projects.
• Supported the design and delivery of packaged and custom real estate software platforms.
• Helped grow the company until its acquisition by VIC in 2010.

Led sales, implementations, hosted software oversight, network design, server management, and consulting for early ASP / SaaS business application platforms.

• Managed sales, marketing, technical oversight, and customer implementation efforts.
• Supported hosted accounting, information systems, and custom software platforms.
• Designed and implemented customer network and server environments.
• Provided workflow efficiency consulting and customer-site programming services.

Served as a senior systems analyst supporting enterprise software development, network infrastructure, warehouse systems, logistics operations, project management, and executive-level technology initiatives.

• Designed and developed custom software systems supporting manufacturing, budgeting, timekeeping, warehouse, and logistics operations.
• Provided board-level presentations, project planning, cost accounting, and implementation oversight.
• Managed and supported warehouse and logistics systems used in business-critical operations.
• Supported network design, infrastructure oversight, and enterprise system modernization.

Built the foundation for a career in technology through hands-on software development, networking, systems support, business applications, and technical problem solving.

• Developed early business software and database-driven applications.
• Built hands-on experience with PC hardware, networking, operating systems, and business technology support.
• Established a foundation in both technical implementation and business operations.